TCN Announces Performance Analytics and Reporting Enhancements for its Advanced Contact Center Platform, TCN Operator
Summary
“With the enhancements, our mission is to give contact centers of all sizes the ability to create automated reports and custom dashboards that fit their exact needs to track team performance and continue to achieve operational excellence.” Seamlessly integrated into TCN’s next-generation call center platform, TCN Operator, the Performance Analytics and Reporting features provide call center managers with critical, time-sensitive data and insights to make more informed decisions, predicting and preparing for the future and improving performance. Provide various mission-critical insights, including conversion rates, deliverables monitoring, compliance tracking, call outcome analysis, etc. The platform has helped us improve our customer service by cutting down wait times and connecting consumers with the best available agent,” said Jeremy Feldman, director of audience development at EO Media Group. “TCN has also given us greater reporting capability, allowing us to track our agents better and adjust schedules to match call volume changes. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs.
