Top 9 Customer Service Blogs to read in 2022
Summary
Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders. As your product changes and evolves, you’ll have never-ending opportunities to move users toward increased adoption.” 3.The Art of Saying Sorry – How to Apologize in Customer Service (Nicereply) Why it matters: Empathize, say sorry, offer an explanation, and fix the problem. At the end of the month, if you’re seeing an ongoing trend, it’s worth bringing up to the rest of the company.” Why it matters: This HubSpot article lists the ten core customer service principles every support team should adhere to. Key quote: “It’s easy to underestimate how much of an impact internal advocacy can have on changing the reputation of customer experience across your company.
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