How Paessler PRTG transforms VID University
Summary
VID Specialized University is the third-largest private higher education institution (HEI) in Norway – an accredited, non-profit organisation with over 6,000 combined employees and students across multiple locations. The myriad of day-to-day challenges and reactive troubleshooting, alongside a desire to modernize and support transformation placed a lot of pressure on the small team, who felt pulled in different directions, with little oversight of any hurdles that may present themselves. Additionally, the last two years have seen the university respond to the Coronavirus pandemic, resulting in the rapid movement to online teaching and greater remote network access requirements. With PRTG we have found a cost-effective, seamless solution that creates huge value not just in terms of massively improved service levels, but also in providing our IT colleagues with a better working experience where they feel in control. The dashboards of PRTG made it easy for the VID team to visualize its network with live status information, resulting in a proactive way of working, removing the guesswork, helping to instantly identify issues and leading to a significant reduction in user complaints.
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