Open International revealed how to strengthen your utility’s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting
Summary
The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. During this conference, Open International brought in two speakers to discuss how utilities can leverage artificial intelligence (AI) to improve their customer experience (CX). Throughout the presentation, Open International’s speakers, Juan Corredor, Open’s CTO, and Felipe Corredor, Industry Consultant, showed how utilities can strengthen their CX by implementing a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations. Commenting on the conference and Open’s presentation, Juan Corredor stated, “At Open, we’ve been working on creating a new simple way to enable utilities to interact with their customers in an efficient and personalized manner, allowing them to anticipate their customers’ needs through artificial intelligence and data analytics.