Microsoft fills in more details on its Digital Contact Center Platform featuring Nuance AI
Summary
Microsoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. They said they would integrate Microsofts Dynamics 365 Customer Service product with Nuances AI technology to create a "secure, AI-infused contact center." At Inspire today, officials provided some more specifics about what Nuance and some of Microsofts other existing AI technologies would bring to the contact-center party. Microsoft officials said the new Digital Contact Center platform will be available starting today, July 19, and will be customizable based on customer needs. These documents outline hundreds of mostly incremental features that Microsoft is planning to roll out across Dynamics 365/Industry Clouds and Power Platform between October 2022 and March 2023.
