As companies shift from zero-incident strategy to focusing on resilience, incident.io raises $34.2 million
Summary
Whether its website outages, data breaches, or overwhelmed support teams, mishaps are almost inevitable in companies in a world increasingly run by technology. In the year since the company launched, it has partnered with over 150 paying customers across the world from fastest-growing tech companies to large public enterprises including Loom, Vanta, trainline and dbt Labs.The platform offers default solutions to incidents such as creating communication channels for team discussion, sending an update to customers, or assigning users to play specific roles. It draws on a virtual war room for running an incident directly within Slack, where most confusion and chaos are typically found. It can also encode and automate key workflows.Stephen Whitworth, CEO and co-founder said: Were seeing a mind shift at companies around the world, moving away from aiming to stop every incident from happening to focusing on being resilient when it does. Things will go wrong, the question is, will you be in control or on the back foot?Mike Volpi, partner at Index Ventures, added: Companies have been reorganising and retooling themselves as their reliance on technology has increased and their zero-incident strategy has become unviable.