Customer success story: Bedlam Hair Design & Bliss Day Spa –...
Summary
Watch the video below for an overview and keep reading to learn more about how Nadia is running a successful hair and beauty business from a distance. It means our staff don’t need to sit at the computer and be writing in clients notes either, they’ve got their own iPad to put their paperwork into, so it saves a lot of time.” “We use Online Booking and take a 15% deposit due to a higher number of people not turning up for their appointments and the last minute cancellations. If people don’t want to pay by credit card over the phone, they can purchase a voucher online for a dollar amount. It automatically generates a number in Kitomba so when they come in with the voucher, either showing the email or a printed version, it’s already in the system. If someone cancels at the last minute, which happens a lot these days because people ring in to say they’re not well, we can look at the waitlist and find a client to call in to book.” “We’ve got an automatic marketing campaign set up in Kitomba that sends to clients that have had an appointment in the last eight weeks and didn’t rebook, and still haven’t booked a future appointment.
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