ISPreview Study Finds UK People Dont Want Costly Phone and Internet Switching
Summary
London, United Kingdom, July 17, 2013 --( The study claims that the current migration system doesnt work across all platforms and sometimes incurs extra costs or downtime, which can allegedly leave consumers feeling both confused and frustrated."Consumers would clearly benefit from a faster and more effective migration system for home phone and broadband services," said ISPreview.co.uks Founder, Mark Jackson.London, United Kingdom, July 17, 2013 --( PR.com )-- Some 62% of respondents to a new web-based ISPreview.co.uk survey, which was conducted with 536 Internet users in the United Kingdom, have said that they find the current process of switching between home broadband and phone providers to be confusing (38% did not find it confusing) and 93% support the telecoms regulators (Ofcom) efforts to simplify the system.But Ofcom has been busy developing a “simpler and more reliable” solution for people who want to switch providers, which is due to be unveiled this summer.But support for Ofcoms development of a simplified migration process dropped from 93% to just 27% when consumers were asked whether they would continue to support the process if it caused their subscription price to rise or incurred an extra charge (23% were undecided and 50.5% said "No")."Consumers would clearly benefit from a faster and more effective migration system for home phone and broadband services," said ISPreview.co.uks Founder, Mark Jackson.