Making Knowledge Management Clickable – Joseph Hilger and Zack Wahl | Intranet Focus | Intranet strategy & management
Summary
The authors, Zach Wahl and Joseph Hilger established Enterprise Knowledge (based in Arlington VA) close to decade ago and since then have built a company with a very high reputation for innovative approaches to solving KM challenges. The strap line is an excellent summary of the intention of the book – Knowledge Management Systems Strategy, Design and Implementation. In Part 1 of this 318pp book the authors set out their approach to the development of a KM strategy, built largely on the EK Benchmark which is presented in some detail. By this stage you begin to appreciate the clarity with which the authors present their case and a strong sense that it is based on a significant number of consulting assignments. Chapter 14 is entitled KM as a Foundation for Enterprise Artificial Intelligence but lacks focus and could usefully have indicated a much wider range of further reading.