Telax Hosted Call Center Solution Selected by Cancer Care Ontario

▤ Summary

This agency is doing very important work and requires the right tools to get the job done.” As the provincial agency responsible for improving cancer services, CCO directs and oversees health care spending, runs cancer prevention programs, transforms research into clinical innovation and works with care providers to meet current and future patient needs.In addition to being highly scalable, Telax Hosted Call Center also has the capacity for custom integration with a variety of other platforms, allowing for increased efficiency within organizations such as CCO.The contract, which was previously held by Telus, includes services for an internal help desk, Tier 1 Service Desk which undergoing expansion, as well as the Ontario Breast Screening and ColonCancerCheck programs.“CCO considered both premise-based and hosted call center solutions in this RFP process,” explained Mario Perez, President and founder of Telax Hosted Call Center.This agency is doing very important work and requires the right tools to get the job done.” As the provincial agency responsible for improving cancer services, CCO directs and oversees health care spending, runs cancer prevention programs, transforms research into clinical innovation and works with care providers to meet current and future patient needs.The original RFP put out by CCO stressed the importance of a solution that could handle growth and changing future requirements.Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999.

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