Call Journey announces new employee experience analytics tool, Worklife Hero
Summary
Call Journey, a leading global provider of omnichannel Conversation Analytics as a service, recently announced an expansion of its offering with a new tool based around analysing the employee experience. Worklife Hero is a virtual meeting companion tool to help measure and analyse the factors that drive retention, engagement and performance, such as DEI, psychological safety, soft skills, and employee wellbeing. Born in response to the ‘Great Resignation’ and changes in the Future of Work, Worklife Hero analyses meetings for EX insights to help shape a more positive workplace culture. While traditional surveys can be laborious, biased and lagging, Worklife Hero uses real-time meeting analysis to give an unobtrusive, continuous feedback loop, empowering employees and leaders with the insights to enhance soft skills, reshape work design, nurture healthier cultures, and be the ultimate team player. Specialising in speech and text analytics that augment human capabilities, Call Journey ingests, analyses, enriches, and scores vast quantities of unstructured data, whilst categorising and triaging what matters.