Establishing a Scalable SRE Infrastructure Using Standardization and Short Feedback Loops
Summary
The SRE infrastructure is a set of tools, algorithms and visualization dashboards that together enable a team to operate their services reliably at scale in an efficient manner. In an optimal scenario you want to integrate your custom tool for SLO definitions into any existing deployment pipeline for the service so that the SLOs are active right from the start and the thought process of defining those has taken place before any new product is released. Furthermore, a webhook entry will be configured in PagerDuty to consume the alerts on SLO breaches and notify relevant stakeholders and developers to mitigate the ongoing issue. Also, it should be easy for a user to filter all displayed data based on the context of a geographical region or technical service so that issues can be detected as well as limited to a certain domain. Based on the experience, we embedded SRE in our continuous improvement programme using an indicators framework described earlier, which is systematically rolled out in the entire organization.
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