Comm100 Adds Voice Bots to Its Omnichannel Customer Engagement Software Platform
Summary
• Flexible telephony integration for organizations using SIP protocols and those without existing infrastructure • Text-to-Speech and Speech-to-Text are applicable for Voice Bot to understand intents and response with the right answer. • Collect visitor speech response and information including name, company and phone number • Collect information such as DTMF and save them to the variables for the next action • Transactional responses – checkout, reservations and more – enabled by webhook integrations “We can see and hear firsthand how expert executives, in key industries like Banking & Finance, Retail, Travel & Hospitality, Public Sector & Government, B2C and B2B are raising the bar to address and surpass customer service expectations to remain competitive. In addition to our soft phone integration with Deltapath – we can extend our value even further with our Voice Bot, which is easily configured to understand and respond to hundreds of topics, match intents and improve the customer experience with a set of key features that will have us leading the market.” Ty Rottare, VP, Global Channel Sales About Comm100 Comm100 is an omnichannel customer engagement platform that enables established organizations in higher education, government, banking, healthcare and insurance to accelerate transformation to digital CX excellence by engaging with customers the right way across every channel. Easily shift between human and human-like AI-powered bots with our easy-to-use, feature-rich, proven platform (14 years and 500 million messages served). With an extensive partner network and a highly rated customer success team, Comm100’s frictionless, easy set-up, deployment and onboarding, accelerates your time to value.