Support Talks: Remote Working and Future Trends

▤ Summary

Scott Markovits, Head of Support & Customer Success at CloudApp, has been working remotely for 10 years and lauds the way it has changed and improved his life. We still see companies pressuring employees to get back to the office or making hybrid models, like three days in-office and two work-from-home. We’ve shifted all 1:1s and team meetings to asynchronous and any synchronous time is used to have fun and build relationships. Run a bug bounty type model where the goal is to empty the queue or clear expectations of a certain number of tickets. This will cause burnout and people will go to companies that support you, your family or friends by improving work-life balance.

▦ Linked Companies

Getcloudapp

$5M to $10M

Nicereply

$1M to $5M