I prefer conversation, but you need process

▤ Summary

I think I’ve just caught myself out in a “one rule for me, another for you” attitude over something… A conversation across several blogs made me realise that I was facing both ways on an issue and hadn’t acknowledged it – oh the power of the internet! A good provider of context would be a record of the conversations that happened around the document creation (e.g. through blogs and wikis) but that is still too difficult to add on if it requires people to learn new tools. That’s probably a difference of opinion over the meaning of words, where it gets interesting is what Taka goes on to say: This is what I call the McDonalds question: how do you get low-skilled, inexperienced trainees to consistently produce hamburgers and fries to an acceptable level of quality? Underlying what I was talking about in the other post is to make explicit that very fact; organisations that think of their people as fungible will be lead inexorably down the path of document management and “knowledge capture” solutions that will not help them survive, and they don’t deserve to. The kicker for all this came from Euan Semple the other night who told me about a company rep who asked him, “how do you stop corporate knowledge leaving with the person?” So, to reiterate a point that might have been a bit buried in the verbiage, organisations with a future do not need KM systems because they have active, engaged people who know what the hell they are doing.

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