TouchPoint One to Showcase Acuity Contact Center Performance Management Platform at CCW 2022
Summary
Acuity offers real-time dashboards, departmental/functional scorecards, quality management, agent coaching, performance review, and proven gamification solutions delivered in a cloud-based SaaS platform. Meet TouchPoint One Founder and Chief Evangelist Casey Kostecka for an autographed copy of The 7-T Success System – A Proven Game Plan for Organizational Improvement Designed for All Business Leaders, From Supervisors to CEOs. Acuity is an advanced contact center performance management platform that collects, generates, and synthesizes disparate systems data to fuel an integrated suite of specialized business tools. The Companys Acuity product is a full-featured contact center performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the rich benefits of employee dashboards, balanced scorecards, gamification, and advanced performance management through innovative design and complete, functional alignment with business processes and strategies.