IPscape Announces Twitter Customer Service for Contact Centres
Summary
Sydney, Australia, July 21, 2010 --( According to IPscape, tweets to a customer service Twitter account can now join voice calls, emails and SMS messages in a single communication queue into the contact centre.These workshops are designed to assist contact centre managers develop the prerequisite social media strategies and policies that will underpin their Twitter customer service interactions.The IPscape solution is used predominantly in call or contact centres to alleviate issues around cost containment, speed to market, real-time insight & the integration of new communication channels such as social media.The IPscape solution is used predominantly in call or contact centres to alleviate issues around cost containment, speed to market, real-time insight & the integration of new communication channels such as social media.Clients include BT, Teleperformance, SP AusNet, Delfin Lend Lease and Northern Territory Government.More information from www.ipscape.com.auSee how cloud based contact centres work on YouTube - http://www.youtube.com/watch?v=CChjA2uSM1g Contact Information IPscape Annette Slunjski 1-300-IPSCAPE (1300 477 227) www.ipscape.com.au Click here to view the list of recent Press Releases from IPscape Promote Your Business Press Release Pricing Email this page to a friend
Classifications
AskAI Classifications
LabelsLinked Companies
