Bain Capital’s Acquisition of VXI Global Solutions
Summary
Founded in Los Angeles in 1998, VXI Global Solutions provides innovative contact center services, delivering omnichannel and multilingual customer experience (CX) and care, custom software development, sales support, as well as compliance and fraud protection. VXI has more than 40,000 employees operating in 42 locations in North and Central America, Asia, Europe, and the Caribbean and plays a crucial role in partnering with multinational businesses as they expand their reach around the world. Also fueling the company’s growth was the acquisition of Symbio, a leading software development and IT outsourcing provider, which expanded VXI’s global services offering and enhanced its competitive position. Bain Capital Private Equity has partnered closely with management teams to provide the strategic resources that build great companies and help them thrive since its founding in 1984. The Maples and Calder team was led by Corporate Partner, Karen Zhang Pallaras (Picture) and assisted by Legal Manager, Janelle Ho.