Warwick International Hotels and LRA Worldwide Partner on Four Diamond Guest Experience Evaluation Program
Summary
“It is the responsibility of any hotel seeking to deliver a Four Diamond guest experience to continuously measure the quality of the delivery,” explained G. Paul LeBlanc, Warwick’s Vice President of Marketing & Sales.This landmark hotel was built by William Randolph Hearst out of love for his long standing mistress Marion Davis and her Hollywood friends.Since then, Warwick International Hotels has expanded rapidly establishing a reputation for combining local characteristics with attentive service to its clients in elegant and luxurious settings.LRA’s CEM practice areas include Customer Experience Strategy Consulting, Standards Development & Content Management, Organizational Development & Training, Research and Quality Assurance & Mystery Shopping; these are either deployed together in a strategic manner to continually monitor and improve the customer experience or deployed individually to address a specific tactical client need.Since then, Warwick International Hotels has expanded rapidly establishing a reputation for combining local characteristics with attentive service to its clients in elegant and luxurious settings.