earns investor support for AI-driven customer intelligence
Summary
Proven tech entrepreneurs and co-CEOs Kevin Yang and Chris Martinez also earned the support of industry powerhouses including Adobes Scott Belsky, Amazons Gert Lanckriet, Gaingels, Hyphen Capital, Xoogler Ventures, and others, which joined the oversubscribed round.Consumer feedback data serves as the ultimate guide for successful businesses, and companies can no longer afford to ignore the customer feedback surge, noted Jenny Lefcourt, partner, Freestyle. Its technology turns feedback into human-curated, understandable labels for each channel in real time, even for the largest companies.The proliferation of digital experiences is changing customer behaviors and expectations. With the support of the Freestyle team, our committed strategic investors, and the exceptional CX teams we partner with, Co-CEO Kevin Yang and I plan to significantly expand our product capabilities, data integrations and market reach in the months ahead.Able to handle massive volumes of feedback as companies digital footprints expand, Idiomatic has already analyzed over 100 million pieces of customer feedback for clients and provided actionable, real-time insights to inform better, and faster, business decisions. Led by successful technology founders and backed by strategic investors, Idiomatic is on a mission to change how businesses manage customer experience challenges in the digital world. Freestyle was founded in 2009, being one of the first firms to specialize exclusively on seed-stage companies, be composed of founders turned VCs, and proactively work to improve diversity in the industry.