NovelVox launches Interactive Amazon Connect Wallboards and Agent Dashboards for 360° Performance Monitoring
Summary
The feature-rich solution enables agents and supervisors to take proactive actions with real-time alerts and notifications over SMS and email regarding threshold KPIs. With effective integration, it is possible to display real-time performance and contact center metrics on the wallboard from multiple data sources, keeping agents informed about their KPIs all the time. A visually appealing, engaging, and unified view of KPIs on the wallboard motivates agents to do more, and achieve organizational goals, efficiently and effectively. At NovelVox, special attention to detail is given while designing the products to complement various Contact Center applications, including Cisco, Avaya, Amazon Connect, and Genesys. Over the past decade, with over 3200+ global deployments across verticals, including banking, telecoms, healthcare, government, education, and retail.
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