Dealers View of Warranty: SGS 2014 Global Automotive Survey
Summary
Conducted on almost 1,500 dealers over 17 brands in the 4 main markets of Europe, the results of this unique industry study will enable those responsible for warranties at vehicle manufacturers to understand their brand’s position compared to the competition.It gives a clear benchmark for the warranty controlling processes of hotlines, field force and audits.Target Audience Warranty Managers, Aftersales Directors, Dealer Audit managers, Dealer Call Center Managers, Management of Large dealers, Warranty Professionals, Dealer Service Managers, Dealer principles, Automotive Dealer Associations Presenter Mr. Roland Gagel, SGS Global Sector Manager - Automotive Register for the Session https://sgseventcenter.webex.com/sgseventcenter/onstage/g.php?t=a&d=707867048 09:00 a.m. London (GMT Summer Time) 10:00 a.m. Paris, Berlin, Madrid, Amsterdam (Europe Summer Time) 11:00 a.m. Helsinki (Northern Europe Summer Time) 08:00 a.m. Casablanca (Morocco Standard Time) *Reference: 05:00 p.m. Singapore, Kuala Lumpur (Singapore Time) For more information, please contact: Outi Armstrong SGS 1 Place des Alpes 1211 Geneva Switzerland +41 22 739 9161 Language: English Cost: No Charge Event location: Online Geneva, Switzerland, April 21, 2014 --( PR.com )-- This event is a part of the 2014 SGS webinar series aimed at helping automotive manufacturers and brand owners continually enhance customer experience.SGS is running a range of webinars aimed at supporting organization in this mission.This survey is part of SGS Global Warranty Satisfaction survey conducted in Europe, US, China, Brasil and Argentina during the course of 2014.It is the first ever multi-continent warranty satisfaction survey for the automotive industry and follows the two previous surveys performed by SGS in Spring 2012 in the main European markets and 2013 in the US.Conducted on almost 1,500 dealers over 17 brands in the 4 main markets of Europe, the results of this unique industry study will enable those responsible for warranties at vehicle manufacturers to understand their brand’s position compared to the competition.