eGain to Showcase Knowledge-Powered Multichannel Customer Support at Technology Services World 2011 Las Vegas
Summary
eGain’s knowledge management solutions have been implemented by hundreds of companies to enable superior customer service that is consistent across phone, web, and social channels.Innovative features such as natural language processing, chatbot assistance and guided help through Case-Based Reasoning (CBR), and social knowledge management make for exceptional customer experiences.For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels.Innovative features such as natural language processing, chatbot assistance and guided help through Case-Based Reasoning (CBR), and social knowledge management make for exceptional customer experiences.Additional information about eGain knowledge management can be found at: http://www.egain.com/products/knowledge_management.aspAbout eGaineGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software.For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels.