CloudCherry Hosts Customer Experience Event
Summary
Chennai, India, October 23, 2015 --( The event was a unique gathering that brought together industry experts and leaders from various large enterprise organizations, partner companies and from the investment community.This was followed by Mithun Sacheti, CEO and founder of Caratlane who spoke about the Omni channel success of his brand, Nirmal Lobo, head of retail for Titan Company who introduced the audience to their vision of an ‘Aaha’ customer experience and finally TC Meenakshi Sundaram of IDG Ventures India who spoke about what several of their portfolio brands are doing today in the space of Customer Experience.Over cocktails, the evening also hosted a highly insightful panel discussion with Aneesh Reddy, CEO and Co-founder of Capillary Technologies, Karthi Marshan, Head of Marketing for Kotak Mahindra, Kuruvilla Markose, Chief Digital Officer of Titan Company, Pankaj Mridul, director of Brand Experience for Blackberrys, Ankush Karwal, Head of Customer Experience for OYO rooms and Dr. Ashvin Agarwal of Dr. Agarwals Eye hospitals.We look to make CloudCherry’s Dialogues On Delight a regular affair and expand to other cities as well in the coming year,” said Prem K Viswanath, Chief Brand Officer of CloudCherry.This was followed by Mithun Sacheti, CEO and founder of Caratlane who spoke about the Omni channel success of his brand, Nirmal Lobo, head of retail for Titan Company who introduced the audience to their vision of an ‘Aaha’ customer experience and finally TC Meenakshi Sundaram of IDG Ventures India who spoke about what several of their portfolio brands are doing today in the space of Customer Experience.Over cocktails, the evening also hosted a highly insightful panel discussion with Aneesh Reddy, CEO and Co-founder of Capillary Technologies, Karthi Marshan, Head of Marketing for Kotak Mahindra, Kuruvilla Markose, Chief Digital Officer of Titan Company, Pankaj Mridul, director of Brand Experience for Blackberrys, Ankush Karwal, Head of Customer Experience for OYO rooms and Dr. Ashvin Agarwal of Dr. Agarwals Eye hospitals.The panel touched upon what customers are looking for today, how brands are keeping up with their evolving needs, and an agreement that today, A great product can’t be sold without a great experience for the customer.“We put this event together to bring leaders from the industry, and many brands that we work with to really see what their peers are talking about and bring everyone on the same page – that customer experience is one of the biggest drivers of success today.