KANA® Awarded Customer Interaction Solutions 2012 CRM Excellence Award
Summary
“Leading B2C brands and government entities leverage KANA SEM to provide a complete customer-service ecosystem that delivers unprecedented visibility into, and control of, service processes and the customer experience.By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies.Follow KANA on Twitter: http://twitter.com/KANAsoftware Sunnyvale, CA, May 19, 2012 --( PR.com )-- The winners were named by TMC, a global, integrated media company, and the awards presented by its premier publication, Customer Interaction Solutions.“Leading B2C brands and government entities leverage KANA SEM to provide a complete customer-service ecosystem that delivers unprecedented visibility into, and control of, service processesand the customer experience.By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies.
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