eGain Marks the Tenth Anniversary of Delivering On-Demand Software for Customer Service Management
Summary
Mountain View, CA, June 26, 2008 --( eGain® OnDemand, the industrys first-ever hosted enterprise applications software, is a proven, enterprise-class solution that has helped companies rapidly build customer interaction hubs over the last ten years.The solution includes enterprise capabilities such as: · Private hosting on dedicated servers in world-class SAS70 Type II data center facilities with 24x7x365 monitoring and support · Multilevel security architecture to defend against external threats · Integration with existing business applications “As a pioneer in the customer service and knowledge management space, eGain has delivered many industry-first innovations, and deployment flexibility is one of them,” said Ashu Roy, eGain’s CEO.These hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact center performance.The solution includes enterprise capabilities such as:· Private hosting on dedicated servers in world-class SAS70 Type II data center facilities with 24x7x365 monitoring and support· Multilevel security architecture to defend against external threats· Integration with existing business applications“As a pioneer in the customer service and knowledge management space, eGain has delivered many industry-first innovations, and deployment flexibility is one of them,” said Ashu Roy, eGain’s CEO.“Many of our clients have also used the on-demand option to prove business value and align IT resources before seamlessly migrating to an on-premise model over time.”About eGaineGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment.