eGain Experiences Growing Momentum for Best-of-Breed Products for Cobrowsing and Chat Customer Service
Summary
These solutions enable businesses to help customers find information, fill out enrollment forms, complete shopping transactions, get advice, and learn to use web self-service.Furthermore, eGain plans to enable cobrowsing for rich internet applications by adding support for the following standards in 2007: • AJAX® in Spring 2007 • Adobe® Flash® and Adobe® Flex™ in Summer 2007 "As web collaboration products become more robust, they create a fuller experience for the customer, and you have a lot more options to work with than just text chat," said John Ragsdale, VP of Research for SSPA (Society of Service and Support Professionals).Trusted by prominent enterprises worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade.These solutions enable businesses to help customers find information, fill out enrollment forms, complete shopping transactions, get advice, and learn to use web self-service.eGain provides the industrys most comprehensive and robust set of integrated solutions for a broad range of web collaboration needs including the following:• eGain® ChatBot™ for automated chat• eGain® Chat™ for agent chat, which includes page-pushing, proactive chat, and click-to-call capabilities• eGain® Cobrowse™ - Standard Edition for rapid deployment of standard cobrowse capabilities• eGain® Cobrowse™ - Advanced Edition for proxy-based cobrowsingSome of eGains clients are innovating in web collaboration, combining phone interactions with concurrent cobrowsing, to deliver unique customer experiences.Furthermore, eGain plans to enable cobrowsing for rich internet applications by adding support for the following standards in 2007:• AJAX® in Spring 2007• Adobe® Flash® and Adobe® Flex™ in Summer 2007"As web collaboration products become more robust, they create a fuller experience for the customer, and you have a lot more options to work with than just text chat," said John Ragsdale, VP of Research for SSPA (Society of Service and Support Professionals).