Independent Research Firm Rates eGain a Leader in Interaction-Centric Customer Service Software Solutions
Summary
Mountain View, CA, October 25, 2008 --( eGain was among the select companies that Forrester invited to participate in this report that evaluates customer service management vendors across approximately 180 criteria.Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions.Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide.Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions.Additional information on eGain OnDemand can be found at: http://www.egain.com/products/on_demand.aspAbout eGaineGain (OTCBB: EGAN.OB), is a leading provider of customer service and contact center software for in-house or on-demand deployment.