DMG Consulting Releases 2016 Workforce Optimization Mid-Year Market Share Report
Summary
Revenue is down, mergers and acquisitions are up and occurring at a rapid rate not previously experienced by this sector, and more activity is expected in the next 24 months.“After many years of stable and consistent growth, the WFO market is entering a period of major change,” said Donna Fluss, President of DMG Consulting LLC.However, changing expectations, technology and market dynamics are forcing the sector to reinvent itself.” The 2016 Workforce Optimization Mid-Year Market Share Report provides a detailed breakdown of revenue for the following 25 named vendors: 8x8, ASC, Aspect, Avaya, Cacti, Calabrio, ComputerTel, Coordinated Systems, dvsAnalytics, Enghouse, Envision, Genesys, HigherGround, inContact, Interactive Intelligence, Mitel, NICE, OnviSource, OpenText, TantaComm, TelStrat, Verint Systems, VirtualLogger, Xarios and ZOOM International.We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.However, changing expectations, technology and market dynamics are forcing the sector to reinvent itself.”The 2016 Workforce Optimization Mid-Year Market Share Report provides a detailed breakdown of revenue for the following 25 named vendors: 8x8, ASC, Aspect, Avaya, Cacti, Calabrio, ComputerTel, Coordinated Systems, dvsAnalytics, Enghouse, Envision, Genesys, HigherGround, inContact, Interactive Intelligence, Mitel, NICE, OnviSource, OpenText, TantaComm, TelStrat, Verint Systems, VirtualLogger, Xarios and ZOOM International.To learn more about the 2016 Workforce Optimization Mid-Year Market Share Report, view the Report Abstract or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098.