Etech to Unveil Integrated Solution for Great Customer Experience at IRCE 2016
Summary
This innovative collection of tools leverages Etech’s 20 years of expertise into a bundle that combines the functionalities of live-chat, email and quality evaluation.The software includes a keystroke indicator so the customer service specialist can have a quick response on hand, and it also collects visitor-behavior data to boost business intelligence information.For more information: www.etechgs.com Nacogdoches, TX, May 26, 2016 --( PR.com )-- Etech Global Services will introduce several exciting new tools at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago, Illinois.During the show, trendsetting tech company Etech will show clients how its Integrated Customer Engagement (ICE) product is a key differentiator as a customer experience solution.The software includes a keystroke indicator so the customer service specialist can have a quick response on hand, and it also collects visitor-behavior data to boost business intelligence information.QEval allows businesses in the customer-experience field to access a seamless blend of skilled resources, smart processes and innovative technology.Etech President and COO Matt Rocco said the company expects an enthusiastic reaction at the show to the new customer-experience tools.
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