Nouri Associates to Offer IT Service Management Metrics and Benchmarking Capability as a SaaS (Software-as-a-Service) Solution
Summary
Press Releases Nouri Associates, Inc. Press Release Share Blog Receive press releases from Nouri Associates, Inc.: By Email PDF Version RSS Feeds: Nouri Associates to Offer IT Service Management Metrics and Benchmarking Capability as a SaaS (Software-as-a-Service) Solution New Metricus online reporting tool automates the process of IT performance reporting for IT Operations, IT Services, and IT Management (including budgets and HR development) One of the challenges IT organizations face is finding an effective and efficient way to measure performance, risk, quality, and compliance while working towards a successful ITSM implementation.NAI recognized this need and sought out a solution that would help organizations lower costs by providing: • A centralized one-stop shop for information related to IT Service Performance Management • Information required to re-engineer and optimize processes associated with COBIT, ITSM and ITIL best practice frameworks • Improved data quality from the IT operational systems • Lower costs associated with data collection for IT Service Metrics • Streamlined development and delivery process for presenting IT Service Metrics Focus on IT Governance.Nouri Associates, Inc. (NAI) is an international Information Technology Management Consulting, Research and Advisory, and Training firm founded in 2001.www.nouriassociates.com ### Media Contact: Stephanie Southall 1.888.556.3618 Ext 650 Office 1.415.267.7677 Facsimile stephanie@nouriassociates.com www.nouriassociates.com San Francisco, CA, November 08, 2007 --( PR.com )-- Nouri Associates, a leader in IT Service Management Consulting, Research and Advisory, and Training has announced the availability of a new IT performance management system called “Metricus” which allows IT organizations to quickly incorporate a best practice solution for analyzing IT Service performance.One of the challenges IT organizations face is finding an effective and efficient way to measure performance, risk, quality, and compliance while working towards a successful ITSM implementation.Another exciting aspect of “Metricus” is the ability to help IT organizations with their IT Governance initiatives by:• Facilitating alignment of IT Services with Business Strategies• Providing faster, more efficient, and consistent communications of IT Service Performance• Increasing visibility into the impact of business changes on IT Services• Enhancing budget, planning and forecasting of IT Services• Increasing accountability within IT, and between IT and the Business“You can’t manage what you can’t measure.