Magellan Solutions Reports Big Demand for Call Center Order Taking and Live Chat Services During Holidays
Summary
Los Angeles, CA, November 25, 2011 --( Fred Chua, chief executive officer of Magellan Solutions Outsourcing Inc., said: “Sales activities have always been more hectic during the holidays than any other time of the year.That explains why a 24/7 customer support should be quickly established in peak seasons like Thanksgiving and Christmas Day to keep up with the call volume.” Chua cited recent studies from Forrester Research about the return on investment yielding as high as 105% if businesses have a live chat facility integrated into their e-commerce web site.### Los Angeles, CA, November 25, 2011 --( PR.com )-- Magellan Solutions Outsourcing Inc., a growing contact center provider in the Philippines, reports strong demand by online retailers for order taking and live chat services to handle their order fulfillment process, from sales inquiry to delivery of products, during the holiday season.This is seen by the inquiries from small and medium businesses looking for an inbound call center to manage customers across multi-channels, especially online.Fred Chua, chief executive officer of Magellan Solutions Outsourcing Inc., said: “Sales activities have always been more hectic during the holidays than any other time of the year.That explains why a 24/7 customer support should be quickly established in peak seasons like Thanksgiving and Christmas Day to keep up with the call volume.”Chua cited recent studies from Forrester Research about the return on investment yielding as high as 105% if businesses have a live chat facility integrated into their e-commerce web site.