InTouch Solutions Introduces New Reporting Platform
Summary
“It’s vital to InTouch’s clients that the information they receive on the disposition of their contacts, whether they be calls or emails, be accurate and timely,” said Kevin Saedi, InTouch Solutions President.Founded in 2001 by professionals from Fortune 50 communication companies, InTouch Solutions is the fastest growing provider of interactive messaging and survey services.Chicago, IL, September 11, 2013 --( PR.com )-- InTouch Solutions, the leader in automated calls and surveys, today has announced the first-version release of their new Web Reporting Platform.Customers implementing a voice-of-the-customer survey can easily point and click to hear customer recordings or read transcribed, open-ended responses.The Web Reporting Platform is a new approach which provides not only the rich content and data that InTouch Solutions clients require, but also presents that data in a multitude of easy-to-understand formats of the client’s choice.“It’s vital to InTouch’s clients that the information they receive on the disposition of their contacts, whether they be calls or emails, be accurate and timely,” said Kevin Saedi, InTouch Solutions President.Its user interface shows the success and failures of a company’s contacts and surveys and gives a comprehensive understanding of the results through graphics, visuals and voice-of-the-customer recordings.“We understood from the get-go that people are flooded with data,” said Robert Sikarin, Software Developer and Project Lead for the Web Reporting Platform.