Severn Trent Water Chooses Syntellect for Its New Customer Self-Service Solution
Summary
“The provision of this channel, together with enhanced online services represents major steps forward in how we offer real choice in communication to our substantial customer base.” Severn Trent Water’s decision was based on Syntellect’s standards-based technology and customer relationship strategy which is to gain a deep understanding of client goals in order deliver solutions where referenceability is the norm.“Syntellect provided a targeted approach to help resolve Severn Trent Water’s business issues and enjoys a reputation for offering real world advice before implementing solutions that deliver an excellent caller experience,” said Andy Clune, Syntellect’s UK managing director.“Offering a cost effective and resilient system that is flexible enough to cope with significant change over a three year agreement, together with the ability to respond quickly during a comprehensive procurement process, allowed Syntellect to rise above the other competitive bids.” On signing the agreement, Martin Kane, customer relations director at Severn Trent Water said, “We are delighted to work with Syntellect to introduce this solution.“The provision of this channel, together with enhanced online services represents major steps forward in how we offer real choice in communication to our substantial customer base.”Severn Trent Water’s decision was based on Syntellect’s standards-based technology and customer relationship strategy which is to gain a deep understanding of client goals in order deliver solutions where referenceability is the norm.“Syntellect provided a targeted approach to help resolve Severn Trent Water’s business issues and enjoys a reputation for offering real world advice before implementing solutions that deliver an excellent caller experience,” said Andy Clune, Syntellect’s UK managing director.“Offering a cost effective and resilient system that is flexible enough to cope with significant change over a three year agreement, together with the ability to respond quickly during a comprehensive procurement process, allowed Syntellect to rise above the other competitive bids.”On signing the agreement, Martin Kane, customer relations director at Severn Trent Water said, “We are delighted to work with Syntellect to introduce this solution.