Contact Center Migrates to XT Telemanagement for Call Billing and Reporting; Gains Insight into Customer Call Paths

▤ Summary

This includes calls to a voicemail port or to an ACD skill level.” Though the navigation in XT is designed to be very intuitive, Metropolis’ support team take great strides to setup and configure a client’s data and reports during each installation.Their easy to use applications provide advanced call notifications, over 200+ report templates, toll fraud detection and trunk analysis tools help organizations reduce liability, increase revenue, minimize expenses and boost productivity.This includes calls to a voicemail port or to an ACD skill level.”Though the navigation in XT is designed to be very intuitive, Metropolis’ support team take great strides to setup and configure a client’s data and reports during each installation.We attended a training session on the new platform and learned tips and tricks.”As Serco continues to expand their global presence and evolve to continually meet their customer’s needs, XT Telemanagement will help them to sustain the oversight necessary to measure and report on the outcome of those changes on agent performance.For more information about Serco Global Services, visit http://sercoglobal.com/.About Metropolis:For over twenty years, Metropolis Technologies has provided advanced call accounting, 911/emergency management and telemanagement applications for businesses of all types in the US and abroad.Their easy to use applications provide advanced call notifications, over 200+ report templates, toll fraud detection and trunk analysis tools help organizations reduce liability, increase revenue, minimize expenses and boost productivity.

▦ Linked Companies

Metropolis Corp

$1M to $5M