Quality Assurance Calibration Software Drives Efficiencies, Value in Call Centers
Summary
Press Release Pricing | News by Category | News by Country | News by US Region | Recent News | PR.com News on Your Site Press Releases Weber Associates Press Release Receive press releases from Weber Associates: By Email RSS Feeds: Quality Assurance Calibration Software Drives Efficiencies, Value in Call Centers QA Calibrate (Patent Pending) Has Found Legs at Time Warner Cable & Comcast; Now Releasing Worldwide Columbus, OH, April 03, 2014 --( With 25 years of combined call center experience and over 750,000 calls monitored, Weber Associates developed QA Calibrate to address two key areas that improve calibration for inbound and outbound call centers: training and measurement.“The problem is that in conventional quality programs, effective calibration is hard,” said Peter Beaupre, Principal and Inventor at Weber Associates.Visit the site today for more information, a quote or to contact Weber Associates directly.The company delivers customer-centric strategies and drives execution of those strategies at the frontline with call center, field sales, marketing and quality assurance programs and software.Contact sQA powered by Weber Associates www.strategicQA.com sQA@weberassoc.com 614.222.6809 Columbus, OH, April 03, 2014 --( PR.com )-- Weber Associates today announced the worldwide release of QA Calibrate (www.strategicqa.com), an automated software tool for call centers that keeps Quality Assurance Evaluators better calibrated by up to 50%.With 25 years of combined call center experience and over 750,000 calls monitored, Weber Associates developed QA Calibrate to address two key areas that improve calibration for inbound and outbound call centers: training and measurement.“The problem is that in conventional quality programs, effective calibration is hard,” said Peter Beaupre, Principal and Inventor at Weber Associates.