to Host Exclusive Webinar on the Next Generation of e-Commerce Customers
Summary
“This next generation of tech-savvy, purpose-driven consumers, are the driving force behind increased e-commerce sales and spending in the coming years,” said Beth Scott, VP, Business Operations – Supply Chain at Pivotree. “Looking ahead, everything from platforms’ ease of use and interface, to selection and order processing and tracking will all play critical roles in meeting this next generation’s expectations of a frictionless experience.” “After 2020, one thing is clear, e-Commerce has changed and retailers are forced to adapt to new realities when it comes to customer expectations,” Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience. “However, with heightened expectations, and a plethora of online retailers willing to take your spot, comes the critical need to have smart data management solutions to empower optimal experiences for a generation willing to switch retailers with any frustration during a transaction.” “Gen Z was born and grew up with the internet as an everyday reality, from the classroom to social networking,” said Levana Wang, Content Creator and Gen Z Expert. To attend or learn more: • What The Next Generation of e-Commerce • Hosts: Beth Scott, VP, Business Operations – Supply Chain at Pivotree, Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience, Nikki Grigsby, PHR, Chief Operations Officer at Syndigo, and Levana Wang, Content Creator and Gen Z Expert. Headquartered in Toronto, Canada with offices and customers in the Americas, EMEA, and APAC, Pivotree is widely recognized as a high-growth company and industry leader.