Whats Your Plan to Document Process Procedures?
Summary
Your core business processes change in response to market forces, competition, regulations, customer demand, the economy, culture, personal beliefs, and many other factors. We need to review our processes routinely – as we’re in the midst of them, and on a periodic basis – so we know if we’re getting the results we want. This way, we also know if we’re making our customers happy, if we’re staying abreast or ahead of the competition, and if we’re taking advantage of every opportunity. After several unsuccessful attempts to make deadlines and meet other ill-defined or undefined requirements, you would come to the realization that your are starting the journey in the middle without a clear view of where you are. In Figure 1, the procedure writing steps are colored in red, to signify their optional status.
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