Proactive Interactions, the Customer Service Trend Open International is Bringing to the Table
Summary
In this context, utility companies must take full advantage of the digital technologies available to them to offer their customers personalized and intriguing experiences that ultimately make their lives easier. That is the opinion of Jesús Sánchez, Chief Marketing Officer at Open International, a leading software company specialized in the utility industry, who adds, “Nowadays, customers want their service providers to be more timely and agile when interacting with them. What people value the most is having a personalized relationship with their utility, where as a customer, you feel that your service provider understands your needs, can help you solve problems before they occur, and offer you programs that are truly of interest to you”. Regarding this innovation and Open’s presence in CS Week, Jesus also stated, “The incorporation of proactive interactions in our solution is just another example of our commitment to our clients to empower their businesses with cutting-edge technology to serve their communities better. We are happy to have been able to participate at CS Week and show the North American utility market what we have in store for them and how they can improve their customer experience and growth their business with Open Smartflex.” concluded Sanchez.