Managing corporate language diversity | Intranet Focus | Intranet strategy & management
Summary
I recently authored a paper on managing enterprise language diversity that was published in Business Information Review. National languages are especially important where there is a need to communicate with consumers (drug adverse reaction reporting) or compliance (environmental impact statements), to name but two examples. The issue is about discoverability and the gap between the almost total focus on English for AI/ML/neural network/NLP development and the importance of having un-biased access to global information resources, a situation elegantly presented by Sebastian Ruder. Talking to an enterprise search vendor recently the CEO was almost dismissive of the fact that they had majored on English in their model development. Even in Nordic organisations, where there is usually a good level of competence in English problems can arise – read this case study (download).
