Black Box Intelligence™ Announces Acquisition of AreTheyHappy™, a powerful Reputation Management suite
Summary
“AreTheyHappy allows a brand to identify and focus on positive or negative sentiment details that are mined and analyzed from reviews and social interaction,” said David Cantu, CEO of BlackBox Intelligence. “The same tool enables you to rapidly respond to changes in sentiment and reputation, to make small corrections before they become large problems. It’s exciting to deliver this capability to the USA.” AreTheyHappy features a Reputation Hub to allow brands to centralize all customer feedback, i.e. review sites and social media channels, email, surveys, webforms and more into a single intuitive inbox that allows for quick replies to events in the social stream. “Its our mission to help restaurant brands be remarkable online and offline - ultimately closing the gap between customer experience, marketing and frontline staff. We achieve this by giving teams all the tools to answer the central question, ‘Are my customers happy?’" To get a demo and learn more about AreTheyHappy, visit this link.