Mercedes-Benz USA and Microsoft Redefine Automotive Maintenance

▤ Summary

ATLANTA--(BUSINESS WIRE)--Mercedes-Benz USA (MBUSA) today announced a transformational collaboration with Microsoft that redefines automotive maintenance and the way service technicians work, leading to an enhanced customer experience and greater efficiencies in communication and employee safety. Through our partnership with Microsoft, we have a new paradigm for technology support and communication that helps our dealers and technicians master the complexity of these vehicles while eliminating travel time and onsite visits. By leveraging HoloLens 2 and Dynamics 365 Remote Assist, Mercedes-Benz USA has seen rapid time to value, moving from proof of concept to broad deployment in a matter of months,” said Alysa Taylor, Corporate Vice President, Business Applications and Global Industry Marketing, Microsoft. Working in a mixed reality environment, it is an immersive experience where they both can view intricate 3D images and holograms, see where changes need to be made, annotate the visual information, add documents, insert arrows, circles and more all to highlight areas on which to focus. “To get cars back to the owners—diagnosed, fixed, washed and ready to roll—in a fraction of the time, this has a huge impact on our ability to provide excellent customer service.” Mercedes-Benz Virtual Remote Support was recently rolled out to all 383 dealerships across the U.S. to great applause.

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