SoftwareReviews Launches Data Quadrant Awards for Customer Service Management Vendors
Summary
SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, announces the publication of its 2020 Customer Service Management Data Quadrant Awards today, naming four gold medalists based on reviews by real users. The following vendors are leaders according to software users’ answers to questions focused on user satisfaction with features and capabilities, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research: Kayako, with a Net Emotional Footprint score of +94, earned top product in many areas, excelling in ease of IT administration, customer self-service, and ease of implementation. Zendesk Support did consistently well, with second place for ease of IT administration and a Net Emotional Footprint score of +84. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.