Proxce and Taj Hotels to offer hyper-personalized, state-of-the-art mobile platform for the guest
Summary
Online and mobile are our fastest growing channels and we will continue to invest in this area with the goal of creating a consistent guest experience across all platforms. We are grateful to Proxce who have partnered with us to successfully develop a destination-led and customer-centric app," said Chinmai Sharma, Chief Revenue Officer, Taj Hotels Palaces Resorts Safaris. The second phase planned for this year will include a simplified booking engine, frictionless mobile check-in, prompt service chat, improved loyalty system, and keyless access to guest rooms among other things. For over a century, The Taj Mahal Palace, Mumbai, the iconic flagship has set a benchmark for fine living with exquisite refinement, inventiveness and warmth. The company offers superior quality solutions and has won numerous awards including "The Most Innovative Startup" at the prestigious Phocuswright Conference in 2015.