Amazon vs. the rest of the FAANG
Summary
About eight years ago someone hacked into our AWS account and launched hundreds of GPU virtual machines for cryptomining. I didnt even call AWS customer support, I phoned the "regular" Amazon online store, the Italian one at "amazon.it". But in 10 minutes they managed to transfer me to the AWS "US East" support line, verify my identity, connect me to the right person, who looked up the account statistics, swore "damn those miners" and reverted the $50,000 bill. Not to mention endless hours of emailing and live-chatting back and forth with the German and UK Amazon retail support while buying-returning-changing sneakers, home appliances, mechanical keyboards, laptops and who knows what else. And to unblock it, you need to file a thousand documents including passports, tax exempts and almost an STD certificate... And at every step of the way youre communicating with a robot.
