Symbiotic Support Channels: The First Book About Delivering Technical Support Via Channel Partners
Summary
Sunol, CA, June 08, 2012 --( “The handshake between OEMs and their support channel partners is rapidly shifting with the new technology consumption models.“Technical support is often an undervalued but critical function of indirect channel partnerships,” said Beth Vanni, Vice President at PartnerPath.Eric has served as co- chair for the Technology Services Industry Association (TSIA) support partner community of interest.Industry experts also provide their views of what success looks like and and how to achieve it.“Technical support is often an undervalued but critical function of indirect channel partnerships,” said Beth Vanni, Vice President at PartnerPath.Eric has served as co- chair for the Technology Services Industry Association (TSIA) support partner community of interest.