Quality Assurance Industry Leading Training Program Concludes International Sessions in EMEA and AP
Summary
The curriculum provides each and every full-time hospitality consultant with a sound foundation in LRA’s audit methodology, ensuring consistent and accurate data collection in the field, as well as a full immersion in the client’s brand program.In addition to its work with lodging clients, LRA provides QA and customer experience research services to industry leaders in Hospitality, Gaming, Sports & Entertainment, Senior Living, Homebuilding, Retail and Travel.In LRA’s 25-year history, we have grown from a provider of customized quality assurance evaluation programs for the hospitality industry, to a leading CEM consulting company offering a variety of client solutions.The curriculum provides each and every full-time hospitality consultant with a sound foundation in LRA’s audit methodology, ensuring consistent and accurate data collection in the field, as well as a full immersion in the client’s brand program.The classes abroad have been crucial to support LRA’s growth in both EMEA and AP, as new client projects for Hyatt International, Accor (AP, United Kingdom, Egypt), Jumeirah Hotels & Resorts and Rotana Hotels & Resorts have launched in recent months.“One of the most valuable parts of LRA University is the element of client participation,” explained Ben Flournoy, LRA’s Vice President for Asia Pacific.