Merrow Launches Advanced Web-based Live Help and Technical Support
Summary
In addition to creating greater customer satisfaction, the company reported that the new technical support system has tremendous operational and financial benefits.### West Wareham, MA, August 04, 2007 --( PR.com )-- Merrow, Inc.® today formally announced the successful deployment of its ground-breaking video-streaming tutorials as part of a major upgrade to its online customer support system, MerrowSupport.com.“Merrow faces the unique challenge of supporting customers in an estimated 90 countries worldwide” commented Merrow® CEO Charles Merrow.The new web-tools enable technical support representatives to more quickly diagnose and fix remote user problems and increase first contact resolution rates, or even allow for problems to be fixed before contact is needed.In addition to creating greater customer satisfaction, the company reported that the new technical support system has tremendous operational and financial benefits."The good news for Merrow investors is that this system will make it possible for Merrow® to support our rapid growth in users without having to add to our technical support staff," concluded Owen Merrow, President of Operations.Merrow® has a proud heritage of installing innovation and precision engineering on every machine.Ease of use, clean operation, and refined components reflect more than 167 years of leadership in the textile industry.### Contact Information Merrow, Inc. David Rosenberg 800-431-6677 www.merrow.com Click here to view the list of recent Press Releases from Merrow, Inc. Promote Your Business Press Release Pricing Email this page to a friend