Overview

Revenue $RR
Employees EMPL
Established ESTB
Alexa Rank ALEXA
Address Company Address

Descriptions

Cloud contact center software – move your business forward with NICE inContact CXone cloud contact center software. Our customer service solutions reduce costs, increase revenue & help strengthen your brand.
Move your business forward with inContact's cloud contact center software. Our customer service solutions reduce costs, increase revenue & help strengthen your brand.
inContact, Inc. (NASDAQ: SAAS) is a provider of on-demand call center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. inContact is used by approximately 600 global call centers of all sizes and has more than 300 employees. The company carved a niche for itself in the $28.7 billion contact handling market by being the first to combine Sofware-as-a-Service (Saas) contact routing and agent optimization software with a national connectivity network of phone and internet.
inContact helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.
inContact's hosted call center software helps contact centers increase profits, lower costs and improve customer satisfaction.

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