Overview

Revenue $RR
Employees EMPL
Established ESTB
Alexa Rank ALEXA
Address Company Address

Descriptions

Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses.
Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses.
Altocloud is a SaaS Platform Solution with a mission of improving customer engagement and contact center experiences. It provides a contextual communications platform that uses data analytics and machine learning to produce more effective customer-to-company interactions. The platform can be integrated with existing enterprise contact center, marketing automation, CRM and web analytics solutions and can be implemented across mobile and web. The Altocloud platform can be rapidly deployed though simple but powerful JavaScript libraries and mobile SDKs to provide the power to analyze and shape the customer journey. Developers can embed rich voice, video and chat communications directly within mobile and web applications. Central to the solution is a real-time analytics and learning engine that combines business data with customer interaction experience for personal recommendations and predictive routing. Altocloud APIs allow developers to connect and improve current applications – no need to replace current infrastructure. Altocloud’s development and technology team, based in Galway, is drawn from PhDs from Ireland’s leading R&D universities and other world-class university-based research organizations. The team includes Dr. Maciej Dabrowski as Chief Data Scientist, who brings a decade of experience in recommendation techniques, personalization, data mining and analytics. The team’s expertise also includes user experience design, mobile and web development, contact centers and cloud application deployment. Altocloud’s notable board of advisors includes Steve Souders, former Head Performance Engineer at Google and Chief Performance Yahoo!; Kara Wilson, CMO Fireye; Raj Patel, recently SVP Technical Operations at Salesforce, and John Harnett, CEO and Founding Partner of SVG Partners. The company has received seed funding from SVG Partners, Enterprise Ireland and private investors.
To increase customer retention, organizations need to focus on creating great customer experiences and omnichannel customer journeys within the call center. Genesys Enterprise Workload Management combines real-time state of call center agents and back office staff with skills-based routing to manage offline contact center tasks and back-office work items more efficiently.
Take your customer experience to the next level.

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News

Funding

2015 16 Mar

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